Privacy policy

Luxury Family Hotels are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

As part of our privacy policy we may collect the following information for internal record keeping, to understand your needs better and to provide you with a better service:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We will periodically send promotional emails about new products, special offers or other information which we think you may  find interesting using the email address which you have provided but you will have the ability to opt out at any time.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You can request a copy of any information that we hold about you at any time, and ask us to correct that information if it is inaccurate. To view any information you have disclosed, contact New Park Manor, Lyndhurst Road, New Forest, Hampshire, SO42 7QH. Nothing in these Terms and Conditions affects your rights under the Data Protection Act 1998.

Remarketing and Advertising

We use the Google AdWords remarketing service to advertise to previous visitors of this site, delivering targeted advertisements via the Google search results page or via third-party sites within the Google Display Network.

We, along with these third-party sites (which include Google), use cookies to identify previous visitors and then serve our ads accordingly. Any data collected is used in strict accordance with ours and Google’s own privacy policy and we wish to point out that these cookies do not in any way identify you and your personal information or give access to your computer or mobile device.

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from us or would like to change the way Google advertises to you, you can do so using the Google Ad Preferences page.

To opt out of a third-party vendor's use of cookies, visit the Network Advertising Initiative Opt-out page.